Sales Commitment:
Resolutely do not let unqualified products leave the factory, ensure that a customer is damaged, comply with the provisions of the contract, on call within the period stipulated in the contract, that is, to repair, resolutely say, do, more thoughtful.

Service commitment:
The company will meet the needs of users for the purpose of long-term to provide users with positive spare parts, technical advice, guidance installation, free commissioning, unit transformation and personnel training. After receiving the feedback of the user's quality problems, we will reply within 24 hours or send after-sales service personnel to arrive at the scene as soon as possible, so that the user is not satisfied with the service.

Service system:
1. Pre-sale service
Professional engineers provide users with pre-sales technical consultation and planning guidance, such as unit selection, supporting, computer room design, etc., to answer the difficult problems encountered by users in the process of use and provide relevant technical guidance.
2. In-sale service
Our company immediately sent professional technicians to the installation site to know the installation and commissioning of the unit after receiving the user's notice, and cooperate with the user to do a good job of acceptance.
Third, after-sales service
1, provide free machine room design, power distribution design;
2, free guidance installation, debugging;
3, free technical training and consultation for the user's operation and maintenance personnel;
4, guide maintenance, maintenance;
5, establish customer files for end users, track service, regular inspection, lifelong maintenance;
6, the company provides pure spare parts all year round, and maintenance engineers can provide you with technical assistance at any time.
Note:
A. Warranty period: one year or 1000 hours of cumulative operation (whichever comes first), such as parts damage or other failures caused by the manufacturer's negligence in assembly, or improper design and selection of raw materials, can be guaranteed by the supplier.
b, diesel generator set wearing parts, daily use accessories, due to human error, negligent maintenance and other damage, are not within the scope of this warranty. All parts outside the warranty period are provided at cost price, providing service personnel to the customer site or in the factory to repair the unit until it can be used normally.
The export generator sets all enjoy the spare parts service within the warranty period!